Lyca Mobile PT
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Be very careful when topping up through their website!
Just like Natalia Campos hereunder I took a temporary Lycamobile sim once arrived in Portugal and topped up through their website only to discover a month later it had topped up automatically (without my prior consent). A call end of August 2019 left me with an unwanted bundle which was not going to be reimbursed but at least an sms and email confirming the automatic top-up had been deactivated. Since I had been traveling I had no access to my credit card statements till December, when I realised they had been charging me every month after that (since I was not using their sim anymore I was not notified of course). Meaning, I had paid 4 months of unwanted bundles, 3 of which had been automatically billed after I had had confirmation the automatic top-up had been disabled... Another call in the first week of December, led to contact with a - I have to admit - nice and gentle CS supervisor who recognised the mistake, including what happened in August. A quick resolution was promised, all documentation had been provided, the case was solid and they were not contesting it. But what followed after that was epic; dozens of mails and promises exchanged, endless discussions treating the same subject going back and forth and... a new charge at the end of December, after the above promises were made (!?!), €15 reimbursements happening sporadically in no logical oder (first charge back for Oct & December, then nothing for months, then Sept & Aug and finally Nov). Eventually, 6 months later (after the second complaint from Dec, otherwise we could even talk about 10 months!) the full amount has been reimbursed and to be fair; they have also reimbursed the month of August (despite the fact I used the bundle, since they refused to reimburse it the first time I complained, but after which I took out the sim and never used it again). Conclusion: 6 months of hard labour, time consuming emails, nerving discussions for a total €75 charge, for unauthorised and unwanted bundles. A ridiculous amount for a multinational asking their staff to loose hours with clients for something that's not worth the discussion in the first place. Never again!