Superdrug Online Doctor
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Let down when Monjaro pen went wrong
I signed up for Monjaro and went through 4 cycles, titrating up as I went. On my 4 th cycle the pen jammed and I wasn’t able to inject anything so , as I had already ordered and recieved my 5 th pen, I started using that. I got two injections out of my 5 th pen and then it jammed again. I couldn’t push down the plunger. When I tried another new sharp ot still didn’t work and when I tried without a sharp the liquid shot out to the left. Then the red rubber nipple at the end swelled up. I emailed customer service on 19 th December, heard nothing. Rand customer service 21 st December and they said I had to take my pen back to a store, 12 miles away, the store would send it off, check it and if it was found to be faulty send me another. I’ve paid in the region of £1000 over the last few months and this is the service I get when I get a faulty pen. I would never reccomend Superdrug to anyone for anything now. I think I should have been issued a new pen and had a stamped addressed envelope sent for the old one and maybe a charge if nothing was found wrong with it. Not a good service.