Acorn Estate Agents
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If only I could turn back the time and…
If only I could turn back the time and never had signed a contract with them. I am dealing with a senior manager from a southeast London branch. She couldn't have made my life more difficult 1) rude and ignorant 2) she made my phone buzzing with emails until I complete deposit and rent payment and sign the contract. After I transfered the funds, I let her know via email and she didn't even confirm. Long story short after I paid I had to chase the a lot 3) 3 weeks after we completed referencing and they proceeded to sending me the paperwork, they found a mistake! Mind blowing! Here we are bothering again my previous landlord filling forms again! 4) I requested advise from her on how to unload my belongings yesterday after the inventory check. She said she would call me back. She hasn't yet by the way. 5) they supposed to clean the flat before I got in. They partially painted it and it had dust everywhere. Not to mention that the silicone on the bath tub and window areas have mold. 6) the members of stuff do not properly communicate. I had requested 6 months breaking clause and when they sent me the contract they didn't include it. There we go again back and forth emailing and reading contracts again from the beginning when they resent it with corrections. Just terrible costumer service. I feel they only care about the landlords where they take the money as landlords are they clients. Tenants are only puppets. I will definitely not use them again.