Energy Ombudsman
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Job unfinished, spoken over.
Ombudsman came to a set of remedies that British Gas should implement. British Gas failed to implement them in full, despite follow ups, and promises to return to me, ombudsman has not come back to me. I remain financially damaged as a result of failed system migration at BG. Throughout the case it was clear that my emails (that the advisor requested) had not been read, and on every phone call I was spoken over. I did not feel heard, and administratively he simply hasn’t finished the case, but has marked it as closed in his company portal, leaving me living with the consequences of un-implemented remedy for the next 6 years (until it disappears from my credit record). Overall, it was a waste of my time. Despite a 3 year problem following an IT migration at BG, I would have been better off paying the incorrect (large) bill and avoiding, switching supplier, and not wasting further time with the ombudsman. Shame as for my other energy account where the same IT migration problem was incurred, the advisor was polite and effective and responsive. I definitely got the B team this time.