Fashion Chingu
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Great customer service
I placed an order a few weeks ago and everything was packed really nicely. However, there were two items I wanted to return, because they unfortunately did not fit. I reached out the customer service and they replied in less than a day and even on a Saturday, which is rare for customer services. They kindly told me, I could not return one of the items and even send me a link with information to proof that. For the other item, they recommended meto keep it, because the return fee can be really high from the Netherlands to China, where their warehouse is based. They did give me the option to receive a 20% refund or a 50% store credit refund. I chose for the store credit refund, because I needed a size bigger for one product I ordered and Fashion Chingu sent me a link how to use it, including both steps and a video tutorial, which worked perfectly. The only reason I cannot give it 5 stars, is the fact that for certain items it is hard to tell the size of the product. Especially for jewellery, belts and shoes. The "Find out now" link does not work. Also, for shoes it does not specify if the measurements per size are based on your feet length, the length of the inside of the shoes or the outside of the shoes. I think that information can be quite helpful!