Rebellious Fashion
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Rebellious fashion not refunding items missing from my package
Update: They have now shut down their company on companies house and now operating under Fly Business Ltd. I ordered nine items from rebellious fashion and received one only. They are refusing to issue me a refund order to send out the remaining goods. I have emailed complaints to their customer service and only one person called Fiona response only sometimes. The Delivery image from the parcel courier clearly looks rather empty yet my buddy’s fashion claim they sent all items out. They claimed they would check their CCTV this has not been done. They stated they would contact Evri to investigate, this has still not been done. They had no solution and I’m now ignoring my emails. I spent well over £100 for my items and only received one. They have not confirmed whether they are refunding or replacing items. They informed me to complain to Evri, however Evri have confirmed that as they delivered the parcel out on behalf of rebellious fashion, rebellious fashion needs to be the one to escalate this with them. So I am stuck and rebellious fashion or no longer responding. I have asked for the complaint procedure and for someone more senior. This has not been provided. It is a very amateur company with very little processes, procedures and policy. Be very careful when ordering from them or just order from someone more reputable.