Southwest Airlines
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Deceptive Practices
Southwest has deprived me of access to a $205 flight credit. Their customer service team has been unwilling to assist me in correcting their mistake. I have spent over six hours discussing the issue with customer service. The customer service team available at the general call-in number says there is nothing they can do to help me. They have assured me on multiple occasions that I would receive a call back from a member of the Customer Relations Team. However, those calls are never made and when I call the customer service line to follow up I learn that my complaints have been repeatedly "closed" despite the fact that no effort has been made by Southwest to resolve the issue. I have suffered a loss of $205, and the customer service team is unable or unwilling to assist. I have been a loyal Southwest customer for the last decade, but will choose not to fly with them in the future because their business practices are deceptive and unfair. This customer service issue has made me feel that I cannot trust them to treat me appropriately in the future.