EN
Energy Ombudsman
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Great service
After8 months of letters phone calls emails personal distress and sleepless nights due to my energy company sending me gas bills for thousands of pounds I contacted the energy ombudsman.My case handler Susan was amazing from the start she listened to me and she took my case on.what my family and I had been fighting for eight months in eight weeks Susan had resolved it BG admitted they were wrong apparently it was a glitch in the new system they’d moved to 2022. I’m so grateful to this great service .