A

Apr 28, 2023

Disappointing

During an occupational health assessment with an occupational health nurse I was told by them that they knew more about my condition (disability) than my neurologist does. They also told me that it was not within their remit to suggest reasonable adjustments for my employer to consider to help me and my team in the workplace yet my employer (which is part of the disability confident scheme) told me this was the very reason I had been referred for an occupational health assessment in the first place, to get expert advice. This error resulted in the organisation I work for having to pay for another occupational health assessment with a doctor (also via medigold) in order to remedy the situation and get necessary information about potential reasonable adjustments under the equality act. Since then I have also encountered unnecessarily rude staff in their client services team on the telephone, the most recent encounter being 28th April 2023. I also note that there is no clear complaints procedure or contact details for the complaints team visible on their website which is disappointing and unhelpful as there is no way to provide constructive feedback so others don't encounter the same unnecessary difficulties which can be particularly harmful when already unwell.