The Game Collection
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Wiped my points for no reason.
Made two orders, one of 2 copies and the other of 3 copies, all were MindsEye PS5, as they were on sale for £20. Each copy was awarded with £10 reward points, I bought all the copies for my brothers and cousins, since it was dirt cheap and on sale. I then had my reward points which I could use to order stuff, but to my surprise today I logged in and all points were wiped. I was told on live chat I am a “trade” account, bear in mind I don’t own or operate any sort of business, or buy copies to sell (makes zero sense)yet my points were wiped. No where on the checkout or email confirmation stated anything about this and even though CS claim it’s in the terms and condition, how can a personal order be a trade account. Lost £50 worth of reward points which I was going to use to preorder a game, but after this experience it seems to me Games Collection use reward points as a incentive to buy and then wipe the coins after you make the purchase. This is my last time using this site as I have used it before in the past, but after this experience I have realised the schemes this company does with its false advertising, that leads you into purchases because of reward points and then wipe. I will be sharing my experience with all my gaming buddies and our fb group consisting of 250k uk gamers.