Cambridge Water
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Incompetent on every level
Since Cambridge water was taken over by South Staffs it has gone the way of most large companies - inflated bills, incompetent delivery of services, non-existent customer services. I write this while on hold to their complaints team - so far, I have been waiting for 19 minutes, listening to Mozart interspersed with a recorded voice lecturing me on how to 'save water and help the environment' - this, from a company that wastes millions of gallons a year through unfixed leaks... I have had to contact the company FIVE times in the last 2 months, asking them to read my meter. The meter was replaced last year in the context of a replaced water main - it is now underground and I cannot read it myself. Since it was installed, nobody has read it, I receive what to my mind are inflated estimates and high bills based on them. I naturally want to check my consumption, to see if anything is wrong - such as a leak. Each time I call, I am promised it will be done within 5 working days - I have been waiting since 14 November. Every time I have to wait 20 minutes in a queue, only to be fobbed off with pathetic excuses about them being 'very busy'. (Of course they are busy - like all profiteering companies, they put as few staff as they can get away with onto their core services.) Then, this morning, I receive forwarded mail from my old address, among which is a letter warning me of a serious cyber attack dated 29 November 2022 but referring to an incident in August - other reviews on this thread also complain about this incident. Of course Cambridge Water have my current address, but instead sent a warning about security to an address I left in July 2020! Cambridge Water is negligent, incompetent and a disgrace to the industry. I am still in a queue - it has now been 28 minutes. What a shambles.