Primo Water
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3-Year Customer: Service Has Completely Collapsed
This company must be collapsing. I've been calling support and waiting on hold for 45 minutes each time, only to be told the problem is fixed—but it never is. They promise a manager will call the next day, but no manager ever calls. The website continuously shows my next delivery as "tomorrow," then mysteriously updates to the following day, every single day. The support quality is absolutely shocking. As a loyal customer of at least 3 years, I'm baffled by how catastrophically poor the service has become.
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