Home Telecom
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Wouldn't have given one star but you…
Wouldn't have given one star but you have to in order to write review. £150 to cancel because they fail to send out your router out on time, and each time you ask why it's a different made up story. They're prepared to give me a month free but charge me fully to leave because I am utterly disappointed, frustrated and dreading what the future shambles of a service is going to be like...tells you something is wrong doesn't it if they're prepared to waver a month's charge, like admitted they're in the wrong? Hmm Email I sent after returning home this evening from work; FAO Billy operations manager (or some title like that) We had a phone call this afternoon at 3 ish 9/5/25 regarding me trying to cancel with your poor company, told again i couldn't regardless of the false info, promises and latest assurance (from you personally today) that the infamous ''''ROUTER"" had been delivered to my home address today, even though I informed you I just knew it wouldn't be, and guess what Bill.... Ta da!!! It's not here at my home!!!!! I've looked everywhere just incase they broke in and hid it somewhere just for fun? But nope, the only people playing games are the godawful Home Telecom, I despair of having anything to do with you let alone inform you that yet again you are wrong, but you just won't let me go..unless for price of £150 you rip off merchants. I will call again on Monday to see what story you're going to tell me then as it changes each time I call. Frustrated and disappointed in Liverpool.. Elaine Brown