SriLankan Airlines Official
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Overbooked and Stranded – Disappointed Despite Some Support
My wife had a fully paid ticket with SriLankan Airlines (Flight UL606, scheduled departure 26 April at 00:20), but was informed at check-in that the flight had been overbooked and she could not board. This left her stranded in Sri Lanka, with no prior warning. To the airline’s credit, accommodation and transport were provided, which we appreciate. However, the experience caused significant emotional distress and disruption — especially given that this was meant to be a confirmed ticket. We are loyal to SriLankan Airlines and want to continue supporting our national carrier. But situations like this undermine trust. Overbooking might be industry practice, but passengers deserve clear communication, advance notice, and fair compensation when bumped off a flight they paid for in full.