LifeStance Health
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Lifestance About Money, Not Mental Health
I went to this location for about a year to a year and a half. For most of my time there, I had a decent experience with the therapist I had been paired with. I was told that they took my insurance, which was nice, because it seems difficult to find excellent mental health professionals who are accessible but also ones who are affordable. I’ve used a therapist at other companies for CBT for the past ten or so years and have had a rollercoaster of experiences. Some good and some bad. All in all, I enjoyed the help I received here, however, my experience towards the end ruined my overall experience and has pushed me to share it in a public review. The therapist I was seeing for the better part of a year had told me at least a few times that I could just not show up to an appointment if I wasn’t feeling well. I did a couple times and then sent her an email to let her know I wasn’t feeling well. I’ll come back to that in a minute. As of October of last year, my therapist began to quit seeing me due to being regularly and unexpectedly absent/sick. I can understand this happening, however, I was never informed as to what was happening and how long it would be occurring. I waited. As I mentioned, I haven’t gotten therapy since last year and it’s now been months. Around February this year, I reached out to Lifestance since they never reached out to me to explain what was going on and help me get the therapy I need. They were wishy-washy about what was happening with my therapist so I had them schedule me with a new therapist. This was for middle of February 2025 and I hadn’t had therapy since October 2025. I had one appointment with that person and was not feeling like I had a good connection with them. However, Lifestance still billed me. I scheduled a follow-up meeting with that therapist, then no-showed due to my Mom being in hospice and the day I scheduled being my birthday. Lifestance charged me $75 for not showing up and me not letting anyone know what happened. I reached out to them and asked for it to be removed from my billing and explain my situation but I was told that I am a “routine no-shower and they need to abide by their policy now.” I reached out again to speak to a supervisor and when I spoke to him, he spoke over me and was very rude. He did not listen to my story and just reiterated that I did not show up to my appointment so I owe the fee. I told him how upset I was and how I was mostly upset with the fact that I went so long without therapy and no one had reached out to me to help me get scheduled. It wasn’t about the money although billing me for not feeling a connection with a new therapist was the nail in the coffin for me. Please be wary of this company as it seems to me they’re more interested in making money than about your mental health. Good luck in your search!