Travelocity
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Puerto Plata
They sold us a package in Puerto Plata that was in another city 2 hours away with no airport transportation. They rated the resort 3.5 but the stay was subpar. The resort is very small with only one bar and one full sized pool. Rooms were not updated or accessible for disabled guests. The doors were very hard to open due to the wooden frames swelling. The king superior room is very small, only accommodating 2 people at most. Balcony was a good size with plastic furniture. There’s no WiFi in the rooms, only in the lobby. We didn’t use the TV but it was very small. There was an iron and ironing board but the safe costs per day and there wasn’t a mini fridge as advertised. We were only able to get dinner reservations for one night. We chose Melt, we were served in LaVela since Melt was closed for some reason. We ate at the buffet on the remaining days, food was not satisfactory. The day and night entertainment was a band and a game of bingo. The bars and restaurants closed early and there’s no after hours service. Lastly, we were not given clear instructions on times and days to take Covid tests, we had to ask around. Later having to cancel our day of excursions because the tour was scheduled at the only time we could get testing. We enjoyed our stay on the beach and the coffee was excellent, but we will not be returning to this resort or using Travelocity for any other trips.