Worldwide Parcel Services Ltd
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I didn't check the cost of the custom tax
I sent my parcel to Spain without realizing that the recipient had to pay the custom tax in order to receive it due to Brexit. It was my fault that I did not check that, but it would had been very helpful if WPS had sent me a reminder about it. The custom tax was so expensive that I had to send the parcel back to the UK, they were all Christmas' gifts for my family. It was a real shame! Apart of that, my parcel arrived perfectly well. WPS kept me informed of the delivery date and I had an option to change it.