Travel Trolley
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If I can take stars from them I would
Avoid at all costs. Worst travel experience I’ve ever had. I booked a family trip (myself, my wife, and three kids) through Travel Trolley 5 months in advance. Everything was confirmed, including flights from Manchester to Cairo via Amman. A week before travel, I logged into the airline’s site only to discover that the entire itinerary had been changed — the departure city was switched from Manchester to London without warning, and the layover extended to 23 hours instead of 1. Not a single email, phone call, or message from Travel Trolley informing me of this major change. If I hadn’t checked myself, I would’ve turned up at the wrong airport with three children and missed everything. When I called their customer service, they simply said, “Yes, the airline changed it — we’ll call you tomorrow.” No urgency, no apology, no accountability. Worse still, I had already booked train tickets to Manchester and made all my plans around the original itinerary. They offered no solution, no support, and made it clear I was on my own. This is not just incompetence — it’s irresponsible, borderline negligent behaviour. Travel Trolley will gladly take your money, but if anything goes wrong, you’re invisible to them. I will never book with them again. If you care about your time, money, and sanity, stay far away from this company