Regent Seven Seas Cruises
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FRUSTATED AND DISSAPOINTED
FRUSTRATED AND DISSAPOINTED! They didn't let us set sail with the ship from Lisbon to Cape Town, because my wife's passport didn't have 6 blank sheets (available) And I agree that it was a requirement that Regent asked for beforehand (although they were not very clear in their explanations since they say that they are not a paperwork/visa agency) My disappointment and frustration is that: despite having paid 100% of the cost of the cruise, we were not refunded NOT A SINGLE PENNY! Not even a consideration as to any credit (anything would have been grateful!)NOTHING!! What's more, the Customer Service person who answered an email asks me to consider traveling with Regent again in the future. I think it's shameless to be asked to travel with them again when you felt assaulted the last time. It was going to be my second cruise with them in 2024, I did very well on the first one and I wanted to repeat it. Now, what can I think? I believe that my case was not escalated with the relevant person and able to resolve my frustration. The one who attended me was cold, calculating, and not empathetic to a repeat customer. Of course, he "defended" his company, which may have yielded him a bonus, but the client did not care at all! NOT A SINGLE PENNY on the way back, not even as a credit in consideration for an upcoming trip!! Anywhere else would give you something in compensation to travel with them again!!