Airport Van Rental
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Challenges with Rental - Off site
The vehicle was fitting according to the reservation, yet my disappointment was due to the lack of transparency in the vehicle appropriation process. Nowhere in the process was I advised that the business and the vehicle was off-site from the airport. This caused a great deal of aggravation for my family as one of us is in a wheelchair. The subsequent van transfer and return transfer to a room in a hotel many miles from the airport was stressful. This was compounded further by the fact that my return flight was at 11 PM yet the rental company advised that they would only provide a shuttle to the airport up until 7 PM. This caused us to cut our last day short to facilitate the rental vehicle return. I just wish all of this was noted at the time of the reservation so I could have made a more informed decision on the purchase.