Ben

Nov 13, 2023

Stay away from Pure. Not worth your time and is a waste of money

Absolutely terrible experience. Pure air 3. The warranty isn’t really a warranty. Nothing on the scooter is covered. After 2 months I have had to send the scooter off twice for repair. The second time I have been told that I will have to pay for a repair myself on the tyre, after it just is not pumping up, letting air out. This should be covered by the so called warranty. For a product to go this wrong twice in such a short space of time is not acceptable. It shows how bad the product is. If I would have known what I know now I would have never have bought it. Stay well clear of a company that is happy to take your money, but not fix a problem under the warranty, that is caused by their own make. They even want me to pay for the collection and delivery too to get it fixed. Saying they will send me a free box to put it in as a good Will, is a joke and an insult.