Regent Seven Seas Cruises
View company profile →
Massive decline in standards to The Amazon.
Massive decline in standards. We were somewhat apprehensive about this Cruise having experienced a poor one last year. This took us to over 200 plus nights with this company. Since NCL took it over it has become a shadow of its former self, and quite frankly, for UK passengers is a complete rip off. Dire excursions, even worse entertainment, and dreadful wait times for orders and below par food in the Compass Rose if you don’t strike lucky with an experienced waiter. Fortunately, ours was a star, but even he could not get hot food on hot plates until almost the last night. People were waiting 45 minutes to order once sat, waiters and servers dashing everywhere to catch up. Meanwhile, up in the Setti Mare, there were waiters standing around for the first hour. It resembled a training restaurant at times, new waiters were learning on the job. Quite frankly, we were glad to eat and leave. There was no outside simple food at night, another cut back, which meant that unless you got in early to the Compass Rose, you were out of luck, and had a long wait. There are simply not enough seats with half the upstairs Buffet being closed at night, and no outside food. Prices are simply astronomical. We were quoted £20,000 for 10 days around Iceland! Americans seem to get all the perks, and we were absolutely disgusted at the claim 2 for one on pricing. It is not. Look at it carefully. It is not BOGOF as we might interpret it. For us, that ship has sailed. We have just cancelled and lost a considerable deposit, looking on it as saving money by not forking out the hefty balance. As an aside, the Captain was completely unintelligible over the PA, the Cruise Director almost invisible. The Food and Beverages Manager was an absolute star, visible , chatty, and a fantastic asset. Regent as we knew it, has vanished. The Accountants have taken over. Six Star cruises, no, two at best for the money paid.