Travelocity
View company profile →
Never again
This company is a scam to their customers as well as the airlines themselves. I had a direct round trip flights booked well in advance. A few weeks later, I got an email stating that the flight leaving the country was going to change from a non stop flight to one with a layover. No big deal. It happens sometimes. A few days after. I git another communication stating that my return flight was also going to be changed from nonstop to a layover. I called Travelocity and asked why they changed it. They said that it was the airline the ones who made the change. I asked if there was anyway to change the flight from its departure point to a different city. I provided all the details. The new flight info would even be much more less expensive than their proposed departue. They agreed to make the changes. I got a confirmation email stating that the flights have been changed. All good. Now to today. My flight is in less than 48h and got an email notification at 2:00am that the flight had been changed back to the original departure city. I am in a completely different state. I called the airline (Delta/Aeromexico). They say that becaus was booked through a 3rd party, all changes need to be done by travelocity/expedia. I called expedia at 7:00 am. It is currently 1:27pm and i have been on the phone all morning. They just told me that the only option that they have is to cancel the full flight, give me a refund of $290.00 and rebook the flight from the new city (which they had previously approved and confirmed) which would come to over $1000 more expensive. Now i have to scramble and get a bus/ rent a car to go to a different city because they refuse to honor their agreement. Worst experience ever. Never again.