Marriott Vacation Club
View company profile →
Timeshare nightmare- Marriott Vacation Club
I am writing this review because our journey with Marriott, specifically with the Westin Vacation Club, has been filled with moments of joy shadowed by overwhelming financial and emotional stress. We were drawn in by an offer for a stay at the Westin Kaanapali Resort in Maui, which required attending a 90-minute timeshare presentation. This presentation extended well beyond the promised time, setting a precedent for our future interactions. Despite our initial reluctance, we were subjected to high-pressure sales that led us to purchase a timeshare at the Nanea Resort. Promises made at the time of purchase, such as the ability to book our preferred location and the stability of maintenance fees, have not been honored. Contrary to the assurances given, we have struggled to book time at our home resort. This has significantly diminished the value of our investment and the enjoyment of our membership. Each time we’ve tried to book a vacation the website shows very little availability, which then requires us to phone in a reservation, which leads to long hold times. Throughout our interactions, we were provided with misleading information regarding the cost and benefits of our timeshare. Maintenance fees have escalated beyond our expectations, adding to our financial burden. When comparing the availability and cost on the timeshare website to the Marriott app, there is a significant difference in what is being made available. I have since found that I can book all the Marriott timeshare resorts through the Marriott app for significantly cheaper than what I pay for the monthly timeshare payments + maintenance fees. We are simple, hardworking people who have been taken advantage of and now we are stuck in a contract that is draining us financially, with nothing in return. I have reached out and asked to be released from our contract, but I have yet to hear back from them.