US Water Systems Inc
View company profile →
Poor Customer Service & Slow Shipping
I purchased a Tomlinson RO faucet at a much better price than the installer was offering. I selected the 4-9 day shipping option. After a week I called customer service and was told that because I had selected the economy shipping, they had 9 days to ship my order. After 12 days, and no word on the status of my order, I called customer service again, but reached voice mail. I left a message and never received a call back, but did receive notification later that day that my order was being shipped. After 13 days I received the faucet. The order was coming from central Indiana and I live in northern Indiana. I could have walked there and picked up the order faster than the 12 days for processing. The delay pushed back my RO installation by two weeks.