Weex
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Forcibly closed my position, said assets unaffected, then denied $4,273 compensation
In 2024 I opened a long-term futures position on Weex. I wasn't actively trading. I was holding long term and checked the account infrequently. One day I logged in and my position was gone. On 04/27/2026 at 3:19 AM, Weex's system forcibly closed my DEGEN/USDT long position confirmed by my own order history labeled explicitly as 'System order.' I did not close this position. Their own published delisting announcement stated 'your account assets will not be affected.' My account lost $4,273.6965. Weex claims push notifications are their standard alert channel. I received none. They had my email address and only used it to respond to my dispute but never sent a single email warning me about a delisting that would forcibly close my position. Their announcement stated position opening suspension at 1:00 PM UTC+8. My position was closed at 3:00 AM UTC+8, 10 hours ahead of their own published schedule. After weeks of correspondence and a formal dispute with full documentation, Weex denied compensation. I issued a final formal demand with a 5-day response window. They did not respond. This is not just about $4,273. This is about an unregulated exchange that presents itself as a professional platform while taking zero accountability for the consequences of their own system decisions. This is not the first time Weex has impacted users through platform instability and refused to take ownership. Full documentation available.