Airport Van Rental
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Just rent through someone else. This company sucks!
There was never any mention of an extra $12 a day for a spouse to be able to drive until after i confirmed the registration, flew half way across the country with a newborn and a toddler and got to the van rental building (thats off site and it was raining but they told me "we could pick you up but its a short walk". It was raining...) Then i get to the rental desk and that's when they decide to tell me my rental will be another $12 a day. I had called their corporate offices the day before and specifically asked if there was an extra charge for a spouse and I was told there wouldn't be any extra charges for a spouse as a second driver. At this point i was stuck paying the extra $90 because they would charge me for one day rental anyway because I had confirmed the rental reservation the day before. So going with another rental company would have ended up costing me the same plus another walk through the rain with a toddler, and newborn, and luggage. They told me it was state law in nevada but told my wife it was company policy. I called the corporate office and they said that I had talked to somebody new the previous day and there was no way to wave the $12 a day charge but they'd refund me $20 for my hassle (after i asked a few times why a new employee giving wrong information should be my problem) I never got the $20 discount/refund either, just the runaround until I decided it wasn't worth $20 to stay in hold for a 3rd or 4th time. I will say that the van itself was clean.