AL
ALL - Accor Live Limitless
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4 years of All membership for nothing
4 years of All membership for nothing. I've been Platinum, Gold and Silver but I feel like they do not care. For once I mistakenly booked the wrong dates and I immediately contacted both the customer service and the hotel to kindly ask to move the reservation, as the rate was not refundable. The rate on the new date was even cheaper than the one I purchased, but they still did not want to help. Not a good way to value their customers. I may start looking for other hotel chains able to properly build loyalty and trust with their customers.