Legal Uk Services
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Car claims department sinking
I really don't know what's going on in your car pcp claim department but it's dier. Had a email in April 2022 to say they had recieverd documents from car provider to continue with the case, since then iv been told IT issues, staff shortages are delaying going forward. Every time I ring I get a phone operator who tries to put me through to the car department you can never get through...they will ring you back they never do. They have stopped replaying to emails. I get the car stuff takes abit longer but we are talking well over a year to submit a claim get the relevant paper work back and I can only assume they are sitting on this for nearly a year. I wouldn't recommend anyone take a car finance claim to them at the moment as they are clearly struggling with the customers they have but continue to accept new customers. Get through the back log you have already guys. This is a really poor service for car claims at the moment. Edit LUS06/1594480/11/01/01 I "feel the need" to say my emails are bit getting replys because they aren't.