Osmio Water
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Osmio Zero owner = zero respect
Bought an Osmio Zero RO machine about 6 months ago. Little did I realise that the zero meant zero respect. I live in a hard water area and was aware that I would have to descale more often. It’s a complicated process if you haven’t done it before. They don’t have specific video tuts about the descale process so I was told to watch the one on sanitising it, which I did. I hit a brick wall and called the tech team for help and had the misfortune of speaking to Mark Kent (founder/owner) himself. Mark might have developed some good products but his customer service skills (as mentioned by others on here), are literally the most appalling I’ve ever encountered! He was rude, patronising, impatient and dismissive, telling me that I was wrong, wasn’t following the video instructions, and was the only person he’d spoken to who found it difficult to follow instructions. Well, upon insisting that he actually go back to the exact minute in the video i was referring to he admitted I was right but offered no apology for his appallingly rude behaviour. Had I known I would be investing over £600 so far in a company run by someone with Zero respect for his customers, no matter how good the tech is, I would’ve bought elsewhere. His mother should be ashamed that her son has no manners and speaks so condascendingly to his female customers! Perhaps take a course in customer service Mark. It’s a real shame as every other touch point I had in the company was positive. Just not the owner.