Grubby
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Excellent customer service
Dear Paul, I wanted to tell you and the management team what an absolutely first class job Keri has done for my family today. Unfortunately our much anticipated Grubby Box was stolen from our doorstep this afternoon. Our neighbour saw the theft and gave chase but lost the thieves. On hearing this my wife called your customer care number and had the very good fortune to speak to Keri, who displayed the highest degree of professionalism in dealing with the situation. Keri subsequently called me and explained that not only had she refunded us for the loss, but had arranged for a spare box to replace our missing one which will be delivered this very evening! Having spent a lifetime in sales, l wanted to reflect to you that her tremendous customer focus, her professional manner coupled with a lovely sense of humour do your young company great credit and l shall certainly be telling more people about you! With thanks and gratitude, and very best regards to Keri and All, Mark