Southwest Airlines
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Southwest boasts excellent customer…
Southwest boasts excellent customer service but this is not my experience. Had a flight booked at 8:25 this morning get here on time to find out my plane won't be showing up this morning. Now I have to wait 2 hours for a different plane and my wife and I were pushed back to the mid c boarding range. This means I will unlikely get to sit with my wife. Try to work with customer service to perhaps get some service recovery but all I get is apologies. The representative at the desk gives me customer service and says she cannot help me. Customer service says I need to talk to customer relations they cannot help me. Customer relations comes full circle and says there is nothing she can do but I should try talking to the desk representative. So the front desk tells me the only way to bump my boarding seat is to pay $40. This is worse than all the dlc's they are selling these days. Long story short, don't fly southwest. I won't be in the future.