The One Broadband
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The One Broadband is Not right to the core
Continuation about The One Broadband. Update: On 26th June 2026 at 10:30am person called Jermie answered the call and promised me that they are sending new version router which should resolve this internet speed issue. I am waiting. Thanks Jermie. Received, installed with new configuration in settings as instructed by them. Update: 8/7/2026 There was many emails asking me to run speed test and the screen shots in emails as reply. Which was 180 mb - 260 - 360mb. Still slow.. There was an email from Mr, Chris mentioned as service manager… with apologies and advised me to wait for city fibre investigation, and asked me for speed test screenshots has been done on 6/07/26. No reply? I am waiting waiting Update: 09/07/26 time: 15:25. Mr Chris so called Service Manager ignored me behaved like hierarchy. The One Broadband is asking me to pay for city fibre investigation for internet speed issue which I don’t have any contract with them. Reported to Offcom and CISAS. Reply to the One Broadband I don’t have or I am not using Yealink W60B phone hardware rather than equipment supplied by The One Broadband. I am not using any phone hardware (handset) I am only with internet services without telephone line! This is a lies. I don’t use any third party equipment. It’s lie. Your staffs are treated very well indeed. It’s another lie. I know about compliance and GDPR. It’s your responsibility and duty to test and confirm the internet speed issue which is delivered from the one broadband company. I don’t have any contract with city fibre or whoever they are! I have accomplished all your speed test screenshots sent to you as reply as you requested through emails. Which should confirm your company is not providing adequate speed as you as a company billing me with agreed contract. As a decent and professional company should take responsibility of the service you provide . You must comply with rules and regulations of this country.. which you didn’t. Which isn’t right as a business in England. Send your own engineer with a laptop to test the speed issue in home from your company. I’ll not pay for any test.. should be done by you You are a lier altered your reply from the original? I’ll not pay for your investigation. It’s your duty and responsibility to investigate with your own engineers (do you have one? I doubt it!) with your own laptop in my home and resolve it. Update 09/07/26:- Chris emailed me his apologies. I have replied the email. It’s your responsibility to resolve the speed issue in my home broadband. I’ll not pay for investigation as it’s your responsibility and duty.