Rentomatic Property Management
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Unethical, unreliable, dishonest, unprofessional
TL;DR: Do not, under any circumstances, rent from them. Slum lords, plain and simple. They were lovely to deal with until they received our $5,000 deposit, at which point our experience became an absolute nightmare that boggles the mind. It took us 6 days to get a response from the person who was supposed to give us the keys to our place. Six days. He was completely unresponsive and belligerent when he did finally agree to meet us. There was no walkthrough done and when we asked for the physical keys to the home, we were told there just aren't any and you don't need them because there's keyless entry. I tried to explain that electronics fail and in addition, it's industry standard to change the locks when tenants move in and out. I was completely ignored, talked over, dismissed and argued with. Keep in mind that a set of keys is literally in our contract. It took dozens of phone calls and emails over the next 4 days to receive a set of keys. Prior to moving in, we noticed that the washer was filled with grey scaling that smelled abominably. We requested it be fixed and were told we could buy our own washer and hook it up. Then they told us there was nothing wrong with it, despite emails with photos showing the disgusting state of the washer. We argued with them via phone and email for 5 days before they sent someone out to look at it. In addition, they scheduled the inspection without telling us someone was required to be on the property to let them in. Did Rentomatic go out to oversee this as a decent property management company would? Absolutely not. I can go on and on and on about the negative experiences we've had. I've cried multiple times as a result of the way they've talked to us. If you are considering renting from them and you've made it to the end of this review, I urge you to spare yourself the abuse, neglect, dishonesty and grief of dealing with these people.