Synergy Internet LLC
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Avoid at all costs! Unable to deliver anything
It's hard to tell what has been the worst part of dealing with Synergy - the incompetence or the lack of accountability. I've reached out countless times trying to get help and they've never answered or followed up in any sort. Out of the 40+ emails I've sent, they've only replied maybe 8 times total. However if you dare call these frauds out on their lack of accountability, they're quick to argue and defend their inability to accomplish simple tasks instead of taking 5 minutes to actually solve the issue. I've been trying for SIX MONTHS to get a refund and have no luck. I initially put a deposit in September after moving to a new home, and gave them a very explicit date I needed internet installed by. They promised I'd be set up by then. After that I heard absolutely nothing from them. 2 weeks after my needed date I still didn't even have an install date *scheduled*. After I already got a real internet company to set me up, I asked for a refund. After getting nothing in the mail in the following month, I eventually filed a chargeback trying to get my refund that way. They lied and sent Venmo a picture of a refund check when in reality they do some sort of refund-by-email process. Fed up I left a bad review on here and they quickly replied threatening me with their legal department. I edited my review in good faith to work with them, and they did start responding. However, 3 months later I'm still not sure if they actually tried to refund me or just lied to buy more time. Their "email refund" platform mysteriously doesn't work with Gmail or iCloud email addresses. They then said they'd send a paper check. 2 months later I've seen nothing and they've completely stopped responding again. I've been trying since September to get my $300 back, emailing and calling nonstop, and have lost all hope. Synergy team - I'll gladly remove this review as soon as you ACTUALLY SEND ME MY MONEY BACK. Please save the legal threats - it's not slander to call you frauds when you took my money, delivered no service, and won't refund the deposit. If you're planning on using Synergy at all, don't. Save yourself the time and headaches and look elsewhere. As morally bankrupt as the other large telecoms are, they at least have a shred of customer service. If you search on LinkedIn you can’t find anyone willing to say they work at Synergy - what does that tell you? They intentionally scrubbed their web presence so nobody knows who is defrauding them. Don’t become another victim of these thieves.