Anglian Water
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Unreasonable Delay in Unblocking My Drains
On April 12th, I reached out to Anglian Water regarding a blockage in my drains where they connect to the main sewer. Wastewater was backing up and flooding my bathroom floor. Previously, Anglian Water confirmed that they are responsible for unblocking my shared drains, which connect to the public sewer system. Several years ago, after experiencing multiple blockages, I received a message from Anglian Water indicating that they were in the process of replacing the interceptor drain responsible for these issues. Their policy on replacing interceptor drains, part of the combined sewer system, aims to ensure proper drainage and minimize overflow risks. Despite this notification, the replacement never occurred, and I never received an explanation for this no-show. This is quite disappointing, especially given that they have made multiple visits over the years to unblock my drains. It seems more cost-effective to have completed the promised work rather than continuing to address recurring blockages. Regardless, after reporting the blockage, I was informed it would take up to three days for someone to come and address the issue, which was alarming given the ongoing toilet overflow. An engineer finally arrived on April 16th, taking less than a minute to unblock the drains. In light of the emergency situation, I believe this could have been addressed much sooner. I am thankful that the engineer ultimately came to resolve the issue. I want to emphasize that I have no concerns about the quality of work performed. I was notified of his arrival between 10 and 11 AM, which I appreciated. However, this review is primarily about the unreasonable four-day delay in responding to my blocked toilet and their failure to rectify the problem as promised several years ago.