P&
P&O Cruises
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Awful treatment for our disabled friend
A member of our group has been treated abysmally - special assistance required but was denied as it was not booked. It was not booked because he had a mobility scooter. Was told when checking in that as the scooter had a lithium battery it was not allowed so had to remove it and put and put back in the car. All protocol had been adhered to and declared when booking this cruise. Eventually once allowed on board was loaned a wheelchair which we cannot take ashore(?). We were then called over the tanoy and reprimanded by the crew. So very upsetting for all involved.