White Stores - The Outdoor Living Store
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Delivery and customer service non-existent
I can only speak to the customer service and delivery side of the company as I am still yet to receive my order weeks after delivery should have been completed, but delivery and customer service doesn’t even deserve the 1 star I’ve had to give! Appalling service, delivery is a joke and customer service agents on the phone are unable to actually help you because they are based outside of the UK and haven’t been given permission to put you in touch with anyone who can actually help directly which is entirely pointless as all they can do is check the tracking info you are sent anyway which I’m sure must be just as frustrating for them as it is for the customer. I have resorted to trying to call the showrooms around the UK directly and seem to just ring out to voicemail at every single store each time I call. At this point I will be ordering from somewhere else but even trying to get a refund for items still not received seems to be an impossibility.