Energy Ombudsman
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is it a waste of time?
A total waste of time and should be replaced with an alternative. I have been harassed by SO energy although I have never had an account with them. I contacted the Ombudsman and the refuse to help unless I provide a power of attorney for someone who is dead - they are incredibly ineffective and inefficient with no accountability. Added response to Ombudsman reply - Having worked for the CAB and as I have a Law degree - I understand the process, I question whether the staff in the Ombudsman dept know it, or are they just protecting the Energy companies? '''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' UPDATE - March 2025 Finally, the Ombudsman upheld my complaint against SO Energy, recognizing that I had been harassed and ruling in my favour. We are now awaiting SO Energy's response to the decision and remedy, as they have acknowledged their shortcomings. I feel vindicated, and while I initially found the bureaucracy of the Ombudsman process frustrating, they were able to achieve a response from SO Energy—a result that my Labour Member of Parliament was unable to secure, as they simply ignored her.