Greenhouse Stores
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Customer relations are bad
Customer relations are bad, will not admit mistakes! We had some-one to construct it. He found that there was a pane of glass short. Admittedly, he probably didn't check within the 14 days they allow, but at first, the firm would not admit that anything could be missing, it gets counted!! They eventually did send the replacement glass. (Our builder had put in some spare glass he had in the meantime). Because of the wrong glass possibly, and therefore not constructed as it should have been maybe, the winds we've had made the frame twist a bit, and the panes in the roof became lopsided in the frame, and there was a gap where rain gets in! The door frame got warped a bit, and made it impossible to open to the left as it should. It opened to the right, but today when our builder opened it, it came off and fell to the floor! The two panes, top and bottom shattered, as ordinary glass does, but the centre piece stayed whole. We had paid for toughened glass. The way this broke was in no way toughened glass! The company said they had made no mistake. They said the check should have been made early! Our fault!! We found since that the bigger toughened pieces have a number in one corner, these two pieces hadn't, nor had two smaller pieces, 1x2x2 and a slightly different size where the top window is. The company would not admit a failing, so would do nothing to compensate. Had my disabled husband fallen onto this broken glass there would have been a bigger problem! We went out and bought 2 panes of toughened glass from a local company for £20. Those panes had the safety kite mark on! This company's do not! At the bottom of the order number sheet, it says Vitavia Greenhouses have a 10 year Manufacturers Guarantee. You can guess my feelings about that!!!