Princess Cruises
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PRE CRUISE CANCELLATION DELEMA
Vacation to Go booked me on a Princess Sapphire Cruise to Antarctica leaving December 18, 2024, and returning January 4, 2025. This whole experience was a disappointment, I had to cancel my cruise due to a medical issue. My disappointment is the way I was treated: 1. I requested that Princess Cruise Line cancel or reschedule my trip and was informed that it would be a 100 percent cancellation fee, and then I could rebook my trip later. Bottom line, I would have to pay for the entire trip, and airline fees again. They would not give me any credit. I would be treated like a brand-new passenger. 2. I gave them a 2-week notification, they got to keep all my money and resale the trip to another customer, thereby making twice the money for the same trip, and I basically got nothing. 3. Vacation to Go and Princess Cruise Line did not tell me about their Vacation Protection Plan that I could have bought that would have protected me on this cruise (including getting credit for the tour). I was only directed toward Generali Insurance purchase. My recommendation for these Cruises is to: 1. If you have to cancel before the cruise, cancel 24 hours before the cruise so that the ship can update their personnel manifest. 2. If you cancel due to a medical issue, do not cancel your trip before you see a health care professional (doctor, etc.), You will need them to validate your insurance claim (VERY IMPORTANT). 3. Purchase a Vacation Protection Plan or other Insurance (Generali is an excellent Insurance company). You never know when an emergency will arise before or during the Cruise. 4. Always read the final terms and ask plenty of questions, putting all your faith in one person can be problematic. This cruise would have been my first. Princess Cruise Line was a big disappointment to me, and I find it hard to believe they treat customers in such an uncaring way and are only focused on the money.