Express Bank
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Unfair Rejection
Unfair Rejection I recently faced an extremely frustrating experience when trying to get a loan for a phone. Despite having a strong financial background, my application was inexplicably rejected. My wife and I share our finances, and there seems to be no way for the system to recognize our combined income. When I called customer service for clarification, the employee was unable to correct the issue or provide a satisfactory explanation (my wife also triedwith the same result). Our economic situation is very stable, and we even own a house, which makes this rejection even more perplexing. This incident has left me very disappointed with the service. I hope the company can improve its system to consider shared incomes and train its employees to better assist customers in such situations.