Princess Cruises
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Princess cancelled my shore excursion with no explanation
I've booked a Princess land and cruise tour to Alaska in early September as a retirement gift for my brother. We're very excited about this trip and booked our shore excursions in April to ensure we get to do everything on our bucket list. When I went into my account yesterday to check a couple of dinner reservations, I learned that my shore excursion in Skagway has unexpectedly, and without explanation, been cancelled. I spent over 2 hours on the phone with Princess to find out why and the only explanation I could get was that the vendor cancelled my reservation because of a time conflict. That's very interesting since my brother is booked on the same tour at the same time and his reservation has not been cancelled. There is no time conflict since we arrive in port at 5:45 AM and the trip starts at 7:30. The Princess representative suggested my travel agent should contact them to see if she can get a better explanation. She has spent over 3 hours on the phone with them today and has gotten the same run around--no valid explanation. The only thing they will tell her is that they issued me a refund on June 3. I am now on a waitlist for the exact same trip. If it was a time conflict, why would they put me on a wait list? Something is very screwy and I am not at all happy with Princess. This is my first trip with them and will definitely be my last. My guess is that a large party needed another ticket and they thought it would be easy to cancel a single female. What they don't know is that this single female can be very vocal! If you’re on the Sept. 7th sailing out of Whittier to Vancouver, you may see me picketing Princess Cruise Lines at the dock and in the lobby. Stop by and say hello!