Pelican Water
View company profile →
Warning for fellow Canadians!!!
I bought Pelican model PSE-1800P, the “Pelican Whole House Filter & Water Softener Alternative” system in January 2016 and have enjoyed great tasting, i.e. clean and fresh, water since then. Absolutely no problems with the system or the water quality. In fact, the satisfaction of my wife and I led to friends of ours recently ordering this very same system. However, they were charged around $800 just on import duties to Canada alone! I don't recall being gouged nearly as badly as they were or else I would have never recommended it! As for me, since I was due to replace the carbon filter media in January 2022 after 5 years, I thought ordering November 5, 2021 would be more than early enough. I had to also order for other friends who had bought a carbon filter at the same time we did because they live in the country and only have a P.O. Box which Pentair doesn't deliver to, so I ordered two replacement media kits. The first one arrived within 2 weeks, but we were first charged $123 CDN in import duties by UPS! Our friends' package still hasn't arrived 6 weeks later and UPS has apparently lost it somewhere, or they haven’t been clear in telling us what to do if it has been held up in Customs. They have been entirely impossible to deal with and thus I'm entirely UNIMPRESSED with UPS. Pelican would do well to consider using USPS instead for their Canadian customers, in which case Canada Post would take over after packages cross the border. I suspect we would also avoid paying the utterly exorbitant import duties. Calls and e-mails to both Pentair and UPS have not resolved this problem, and I believe I have the right as a consumer to make my dissatisfaction known publicly. So as much as I love the products, I absolutely CANNOT recommend them if you live in Canada.