TUI Cruises
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NOT WHAT WE EXPECTED ONE OF THE WORST HOLIDAYS WE HAVE BEEN ON
We have just come off the Christmas cruise, Marella Explorer. From the start at our arrival in Tenerife it was dreadful delayed in the airport on the plane then delayed outside waiting for passport control as they had no organisation whatsoever and we’re allowing plane after plane to land without any buses to transport and could not accommodate the volume of passengers. Thinking that once we got outside our coach would be waiting not a chance the Tui staff stood amongst themselves talking. I was desperate for water as I am not well and was told I had to wait in the queue. It was like a cattle market and still no coaches to take us to the ship for an hour, they didn’t seem to know what was going on and who was going where totally disorganise and disgusting customer service. When we finally arrived at the ship I was exhausted and unable to enjoy any of the first evening so was in bed by 10 feeling unwell. There was no meet and greet to give us information and a lack of any support or help from TUI staff. We listened to numerous people who were so disappointed with the whole experience. The only people that helped us enjoy our holiday, which may I add cost over £4000 for one week and was my birthday present that my husband had worked 7days a week to pay for were the bar staff who I will name as Brenlyn in the Squid and Anchor and Jerry in the Vista restaurant. I would never travel with TUI again out of choice and definitely not cruising. We can’t wait to get home. I’m writing this sat in the airport eagerly waiting for our flight 😔