Guldsmeden Hotels
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Not a good experience or good value for money
For a rate of 16,000 kr, the experience at this hotel was disappointing. Key concerns include: 1. Additional Costs - Coffee is not complimentary. - Breakfast is charged at 275 kr per person per day, which seems excessive given the actual value of the food. - There is no coffee provided in the room. - No refrigerator is available in the room. - There is no air conditioning. - Sauna access requires an additional fee of £40. 2. Room Quality - The room was small. - It was very noisy, with sounds from adjacent rooms and ongoing construction work outside, making it impractical to keep windows open overnight. 3. Service Issues - The staff at the reception desk, particularly one woman, exhibited unprofessional behavior by addressing only my husband, despite me speaking directly in Norwegian. This was both unprofessional and unwelcoming. - The overall service lacked warmth and attentiveness, falling short of the standards we expect from other hotels in Oslo and the UK. 4. Work Environment - The cafe area is closed for extended cleaning periods after breakfast, with cleaning equipment left around. Additionally, staff conversations about personal matters are loud and disruptive, making it an unsuitable environment for work or meetings. In summary, the overall experience was underwhelming. The lack of customer-focused service and the high cost do not justify a return visit. I recommend considering alternative accommodations where customer service is a priority.