Infinity Cruises
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The day I received my booking details from Infinity, I called to say that they had mis-spelled our surname (despite my having spelled it more than once when making the booking, as it's not an easy one!). I was asked to send a copy of our passport details to their admin team. I sent these on the same day, and received two holding e mails (from different people) saying that I would be contacted soon, hopefully within 48 hours. That was 12 days ago and I've heard nothing so far. I ignored the first Trustpilot survey request, as I thought it was unfair to comment when it was only just past the 48 hour stage. No contact after nearly two weeks seems poor, however - particularly as I had to contact the company about errors within 24 hours of receipt of the booking information on pain of being charged to make amendments. Having said that, the cruise seems competitively priced, and the lady I spoke to about the booking was very helpful, ringing me back to check that an additional night in Sydney on the return journey wouldn't cause problems.