Travel Trolley
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I have booked a flight through travel trolly and after 80+ hours they mailed me they couldn't get tickets from the airlines bu when I visited their website the ticket was still available for around £100 more. They didn't offer me a new ticket and I had to take the ticket directly from the airlines website as I couldn't trust any 3rd party apps. And in this mean time the ticket was up by £200 and I asked for a compensation and the people from customer service are convinced that the refund and the other departments are sitting on another place, they can't forward the call or ask them to prioritize the problem. I was waiting for the call back arrangement for days now and still haven't got any response from the person handling my case. I never had such bad experience before and I will never choose travel trolly ever again. Edit: if you were unable to take the tickets from airlines then you should have let me know within 24 hours not after 80hours and 10 calls from me. After 24 hours you should have give me an option to take the same tickets with the airlines price and give me a chance to choose the initial amount refund or the ticket with the current price.
