Greenhouse Stores
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Buyer beware
The greenhouse stores website was easy to follow and made it easy to choose and order a greenhouse. Delivery was efficient and prompt. That’s where it stopped. I have three suggestions for Greenhouse stores. Sort out your switchboard. The recorded message gives callers a choice depending on whether they are wanting to buy or have already bought a greenhouse. What it doesn’t explain is that the second option takes you away from Greenhouse stores to the Individual greenhouse supply companies. If you have received the wrong items (I received the right size glazing and wrong sized frame), then you rather confusingly need to choose the wanting to buy option. After choosing the already bought option I had several days of fruitless and frustrating discussion with someone who eventually told me I wasn’t talking to Greenhouse stores and needed to get in touch with them. I rang greenhouse stores again and chose the sales option. The rather charmless person I spoke to there shouted at me for not ringing Greenhouse stores in the first place. Which leads me to point 2. Get some customer service training. Good customer service has several basic rules. These include: listen to your customer (he didn’t); do not raise your voice to your customer (he did); and do not put the phone down on your customer (he did). Sort out your refund system. I eventually gave up and arranged for return of the greenhouse. It took a month from the day it was collected by the carrier to receiving the refund in my bank account. I now have an excellent greenhouse from Halls, a company with wonderful customer service. It did cost me a little more, but sometimes price isn’t as important as service.