Thomas Cook Airlines
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Corporate Scumbags
Flew to South Africa with their first direct flight to Cape Town. They lost one of our bags and I put in a claim. They want original receipts or proof of ownership for each item claimed for and you can't list items collectively like clothing. How am I suppose to list and find proof of ownership for each item or piece of clothing I have packed into the bag. Put additional cost onto our holiday which was not accounted for. They are just typical corporate scumbags. "We lost your bag, but we don't really care" attitude. Made several calls for updates, but no response from their side, just runaround. As long as they've had your money they are happy, but try and make a claim and you'd be better off trying to get blood from a stone. Seriously hacked off!